Quickly find out if we've already addressed your query.

1. Are AVACLUXE Products sold at any other retailers?

Yes AVACLUXE is also available at DOLLD.

2. How often do restock?

We aim for monthly restocks.

3. I placed an order. When will my package arrive?

All packages ship via USPS.

The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Please refer to our shipping policy.

4. How can I get in touch with customer service team?

Please email avacluxe@gmail.com any concerns.

5. How long does it take for customer service to contact me back?

Please allow 48 hours for our customer service team to reach back to you. Times vary during sales and major holidays. 

6. Do you offer returns?

We do not accept returns, exchanges or refunds. All sales are final. Please note, AvaCLuxe reserves the right to refuse all returns.

7. Can I change my order once I've placed it?

No, once an order is placed it's final.

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